Help Center

Yes, the more pieces you purchase, the higher the discount.

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For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote. Please contact our Sales Department on notice@gojeek.com and provide the following information:

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• The product(s) that you are interested in
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• The exact order quantity for each product Your desired
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• The time frame
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• Any special packing instructions, e.g. bulk packing without product boxes
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Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 20, the average shipping cost per unit will be much cheaper than if you just buy one piece.

Please sign into your GoJeek account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.

Please follow these instructions;

• Check your login details.
• Your login username is the email address you used for registration.
• If you have forgotten your password, please select the “Forgot your password?” option on the Sign In page. Complete the information regarding your registration details and select the “Reset your password” option.
• Please make sure that your web browser accepts cookies.
• The GoJeek.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again. If you are still unable to access your account, you can contact our Customer Service Department at notice@gojeek.com and indicate the problem. We will assign a new password for you and you can change it once you log in.

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PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at gojeek.com to purchase items by Credit Card (Visa, MasterCard, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). GoJeek cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at notice@gojeek.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit gojeek.com and log into your customer account to check the order status at any time. If GoJeek has received payment, the order status will show "Processing".

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email as your request.

We accept credit card, PayPal, etc, as the payment methods. Credit Card. including Visa, MasterCard, JCB, American Express and so on. PayPal. A convenient payment method in the world.

For your protection, your order is being processed by GoJeek's payment verification team, this is a standard procedure to make sure all transactions made on GoJeek are authorized and your future purchases will be processed in top priority.

Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department at notice@gojeek.com. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department at notice@gojeek.com as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit. If the wrong address can not be delivered, and late to changed, the package may can be resent, please contact us after that.

When the package ship out, you will receive the notice(include tracking number) by Email or SMS. You can track the shipping details use our tracking number.

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

We ship worldwide. The exact shipping rate varies based on the item weight and the destination country. We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.

At some country, we will offer DHL, Fedex, UPS shipping. The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country. Our advice is to choose which option best meets your individual needs, based on price and shipping time.

The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order, but many products we offer free shipping right now. Keep things easy.

If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order.

If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart

Withdrawing an order after payment If you have already paid for an order and want to cancel it, please contact our Customer Service Department at notice@gojeek.com as soon as possible.

If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.

If the package has already been dispatched, then we are not able to cancel or change the order

If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department at notice@gojeek.com and we will process the updated order; there is usually no additional fee for this service

Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.