Help Center

FAQ

Shopping FAQ

Can I get a discount if I make a larger order?

What should I do if I want to add or remove the items in the cart?

What should I do if I have trouble logging in?

Payments FAQ

What is PayPal?

After making a payment, can I change my billing or shipping information?

How do I know if my payment has been received?

Do you provide an invoice?

Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?

Why am I being asked to "Verify" my payment?

Shipping FAQ

How do I change the shipping method?

How do I change my shipping address?

When will I receive my items after I place an order?

Do you ship to my country and what are the shipping rates?

Do you ship to my country and what are the shipping rates

Why is the shipping cost on some items so expensive?

Does the product price include the shipping price?

How do I know if my items have been shipped or not?

How do I track my order?

Why is my tracking number invalid?

If Customs duties are incurred, who is responsible for them?

If my items are detained by Customs, who is responsible for clearance of the items?

What if my parcel is seized by Customs?

After payment has cleared, how long do I wait until my order is sent out?

After Sales FAQ

How can I cancel my order, before and after payment?

How can I return purchased items to Rosegal?

Under which circumstances would an item be able to be exchanged or returned?

Where do I return the item?